Terms of Service

01

Acceptance of Terms

Agreement to Terms

These Terms of Service (the "Terms") are a binding agreement between you and WAPI Solutions LLC ("WAPI", "we", "us", or "our"). By creating an account, placing an order, or otherwise accessing or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction if higher, to use the Services. By using the Services you represent and warrant that you meet this requirement.

Corporate Authority

If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

Privacy Policy

Our Privacy Policy describes how we handle personal data in connection with the Services. It forms part of your agreement with us and should be read together with these Terms.

Changes

We may amend these Terms as described in Section 44. Material changes are announced at least 30 days in advance, and each revision carries a version number and date shown at the top of this page.

02

Definitions

"Services"

All products and services provided by WAPI, including the websites, software, platforms, APIs, AI Services, Automation Services, domain registration, hosting, licensing, and custom development.

"User" / "You"

Any individual or entity that accesses or uses the Services, whether or not registered.

"Account"

A registered profile that provides access to the Services, together with its credentials, data, balances, and configurations.

"Content"

Any data, text, files, images, code, or other materials uploaded, submitted, crawled at your direction, or created through the Services.

"Subscription"

A recurring payment arrangement for continued access to specific Services on a monthly or annual basis.

"AI Services"

The Caretta assistant and other WAPI features that generate content or answers using machine-learning models, including website chat widgets, messaging integrations, and their dashboards and APIs.

"AI Output"

Content generated by the AI Services in response to inputs from you, your End Users, or your Content.

"End User"

A person who interacts with your deployment of the Services, such as a visitor to your website or a contact on your connected messaging channels.

"Visitor Data"

Personal data of End Users processed through your deployment, including contact details an End User chooses to leave in a conversation and identity attributes your systems pass to us under Section 19.

"Automation Services"

Bot services, script execution, API integrations, scheduled tasks, and automated data processing provided by WAPI.

03

Account Registration & Security

Accurate Information

You must provide accurate, current, and complete information when registering and keep it up to date. We may suspend or terminate accounts registered with false or misleading information.

Two-Factor Authentication

We recommend enabling two-factor authentication. We may require it for operations we consider high-risk.

Responsibility for Credentials

You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Do not share your password or API keys with third parties.

Notice of Unauthorized Access

Notify us promptly at [email protected] if you become aware of unauthorized access to your account. Delayed notice may limit what we can do to help.

04

International Use & Compliance

A Worldwide Service

The Services are offered to customers worldwide, and we serve individuals and businesses across many jurisdictions, including the European Union, the United Kingdom, Türkiye, India, and the United States. We do not represent that every Service is appropriate or available in every jurisdiction.

Local Law Responsibility

You are responsible for ensuring that your use of the Services, and anything you build, publish, or operate with them, complies with the laws of the jurisdictions in which you operate, including local registration, tax, consumer, and data protection requirements that apply to your business.

Consumer Protections Preserved

If the law of your country of residence grants you protections that cannot be waived by contract, those protections prevail over any conflicting provision of these Terms. Section 41 explains how this interacts with governing law and dispute resolution.

Export Controls & Sanctions

The Services may not be used in violation of applicable export control or sanctions laws. You represent that you are not located in a territory subject to comprehensive embargo and are not named on a restricted-party list, and that you will not provide access to the Services to anyone who is.

Language

These Terms are concluded in English. Where we provide translations for convenience, the English version controls in case of discrepancy.

05

Domain Registration Services

Registrar Relationship

WAPI provides domain registration as an authorized reseller of ICANN-accredited registrars; WAPI is not itself an ICANN-accredited registrar. All registrations are subject to ICANN consensus policies, the applicable Registrar Accreditation Agreement, and the rules of the relevant registry. Where the sponsoring registrar requires it, that registrar's registration agreement applies in addition to these Terms.

First Come, First Served

Domain names are registered on a first-come, first-served basis. No domain is guaranteed to be available until the registry has confirmed the registration.

Registration Process

On successful payment, we submit your registration request to the appropriate registry. Registration is complete only when the registry confirms it. Processing typically takes minutes but may take up to 24 hours.

TLD-Specific Rules

Certain top-level domains, including many country-code TLDs, impose eligibility requirements, restrictions, or additional terms. You are responsible for complying with the policies of each TLD you register.

06

WHOIS Data Accuracy

Accuracy Required by ICANN

Under ICANN's Registration Data Policy you must provide accurate and complete registration data. Knowingly providing false registration data is a breach of ICANN policy and of these Terms and may lead to suspension or cancellation of the domain.

Updates Within 7 Days

You must update your registration data within 7 days of any change to your name, organization, postal address, email address, or phone number.

Consequences of Inaccurate Data

Failure to maintain accurate registration data may result in suspension or cancellation of the domain without refund, as permitted by ICANN policy.

WHOIS Privacy Service

Where the applicable registry permits, we offer a WHOIS privacy service that substitutes proxy data for your personal details in public WHOIS records.

07

Domain Transfer Policy

60-Day Transfer Lock

Under ICANN policy, a domain is locked against outbound transfer for 60 days following its initial registration or a previous transfer.

Authorization Code

To transfer a domain away from WAPI, obtain the EPP authorization code from your account dashboard and provide it to the receiving registrar.

Transfer Approval

Outbound transfers are confirmed by email to the registered domain holder. If the holder does not respond within 5 days, the transfer proceeds automatically in accordance with ICANN transfer policy.

When a Transfer May Be Denied

We may deny a transfer where the domain is within the 60-day lock period, payment for the domain is outstanding, the domain is subject to a dispute, or denial is required by law or registry policy.

08

Domain Renewal & Expiration

Renewal Reminders

We send renewal reminders by email 60, 30, 15, 7, and 1 day(s) before expiration. You are responsible for keeping your contact email current and for acting on these notices; a missed reminder does not extend a registration.

Domain Expiration Timeline

Expiration Date

Domain services stop resolving. Any website and email on the domain cease to function.

Grace Period: 40 Days

The domain may be renewed at the standard price. Services remain suspended until renewal.

Redemption Period: 30 Days

The domain may be restored on payment of a redemption fee, typically between $80 and $150 or more depending on the TLD.

Pending Delete: 5 Days

The domain can no longer be recovered and is released by the registry for public registration.

09

Domain Disputes (UDRP)

Uniform Domain-Name Dispute Resolution Policy

All domain registrations are subject to ICANN's Uniform Domain-Name Dispute Resolution Policy (UDRP), which provides the mechanism for resolving disputes over domain name registrations. Country-code TLDs may operate their own dispute policies, which apply where relevant.

Complaints

A third party that believes a domain infringes its trademark rights may file a complaint with an approved dispute resolution provider, such as WIPO or the Forum.

Binding Decisions

UDRP panel decisions are binding on the parties. If a panel orders transfer or cancellation of a domain, it will be implemented within 10 business days unless court proceedings are commenced in accordance with the UDRP.

Possible Outcomes

A UDRP proceeding may result in transfer of the domain to the complainant, cancellation of the domain, or dismissal of the complaint. The UDRP does not award monetary damages.

10

Domain Refund Policy

Domain Fees Are Non-Refundable

Domain registrations, renewals, transfers, and redemption fees are non-refundable. Once a request is submitted to the registry, the fee is irrevocably incurred. In particular:

Registry fees cannot be recovered once a registration is submitted
Typographical errors in a domain name do not give rise to a refund
Unused portions of a registration period are not refunded
This applies to every TLD, without exception

Because registration is executed immediately at your request, statutory withdrawal rights for distance contracts do not survive full performance; please check spelling and TLD carefully before completing a domain order.

11

Subscriptions & Billing Cycles

Billing in Advance

Subscriptions are billed in advance on a recurring monthly or annual basis, according to the plan you select. Your billing date is set by the date of your initial subscription.

Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You authorize us to charge the payment method on file for each renewal.

Price Changes

We give at least 30 days' notice of any subscription price increase. The new price takes effect at your first renewal after the notice period. If you do not accept the new price, you may cancel before that renewal.

Upgrades & Downgrades

Upgrades are prorated for the remainder of the current billing period. Downgrades take effect at the next billing cycle; no refund is issued for the current period.

12

Subscription Cancellation

How to Cancel

You may cancel a subscription at any time from your account dashboard or by writing to [email protected]. Cancellation takes effect at the end of the current billing period.

Access Until Period End

After you cancel, you keep full access to the subscribed services until the end of the period you have already paid for.

Data Export Window

You have 7 days after a subscription ends to export your Content. After that window, the related Content and service data are permanently deleted from our active systems, except for records we are required or permitted to retain (such as billing and tax records) as described in our Privacy Policy.

Cancelling Before Renewal

To avoid a renewal charge, cancel before the renewal date. A cancellation received after a renewal has been billed takes effect at the end of the new period.

13

Subscription Refund Policy

Within 14 Days, Unused

If you have not made material use of the subscribed services, you may request a full refund within 14 days of the initial purchase.

After 14 Days

No refunds are issued more than 14 days after purchase, regardless of usage.

After Material Use

Once you have made material use of the paid features, for example by consuming usage allowances or processing data, the refund right lapses even within the 14-day window.

Consumers in the EU, EEA & UK

If you purchase as a consumer in the European Union, the European Economic Area, or the United Kingdom, your statutory 14-day right of withdrawal applies. Where you ask us to begin providing a service during the withdrawal period and then withdraw, you owe only a proportionate amount for what was supplied before withdrawal; where you expressly consent to immediate full performance and acknowledge that the right is thereby lost, it lapses as provided by law. Where a statutory right conflicts with the policy above, the statutory right prevails.

14

The Caretta AI Services

What the AI Services Are

Caretta is an AI-powered assistant that can be used through our dashboard, embedded on websites you control by means of a script widget or our WordPress plugin, and connected to supported messaging channels. It builds a knowledge base from Content you provide or authorize us to crawl, such as your website and product data, and generates automated answers for you and your End Users.

License to Embed

Subject to these Terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable license to install the Caretta widget or plugin on websites and channels you own or control, for the purpose of using the AI Services. This license ends when your access to the AI Services ends.

WordPress Plugin

The Caretta WordPress plugin code is distributed under the GPLv2 (or later) license, as required by WordPress.org. That open-source license covers the plugin code only; the hosted service, APIs, dashboards, models, and AI Output remain governed by these Terms.

Site Tokens & Credentials

Each deployment is identified by a site token issued through your dashboard. Tokens are credentials: keep them confidential, use each token only for the site it was issued for, and do not share tokens across accounts. We may rotate or revoke tokens for security reasons.

Features & Beta Functions

We may add, modify, or retire individual AI features. Features identified as beta or experimental are provided for evaluation, may change or be withdrawn without notice, and are excluded from any commitments made for the generally available service.

15

Your Content & the Knowledge Base

Your Content & License to Us

You retain all rights in your Content. You grant WAPI a non-exclusive, worldwide license to host, crawl, index, process, reproduce, and display your Content solely as necessary to provide and support the AI Services for you. You represent that you hold the rights needed to grant this license, including for content on the websites you connect.

Crawling Your Sites

Learning runs crawl only the websites you connect and are performed at your direction. If a website cannot be crawled because it blocks automated access, the run stops early, you are notified, and the fee for that crawl is refunded. Crawl frequency and depth may be limited to protect your site and our infrastructure.

Knowledge Base Control

Your dashboard lets you review what the assistant has learned, correct or disable individual answers, and trigger re-learning from your sources. Corrections you approve take precedence over crawled content in future answers.

Keeping Sources Current

The assistant answers from the knowledge base as it existed at the last learning run. Prices, availability, and other volatile facts on your website may lag until re-learning occurs; you are responsible for keeping source content current and for scheduling or requesting re-learning after significant changes.

16

AI Output & Transparency

Nature of AI Output

AI Output is generated by machine-learning models and may be inaccurate, incomplete, or out of date despite the quality controls we apply. AI Output is provided for information purposes only and is not legal, medical, financial, or other professional advice. You are responsible for reviewing AI Output before relying on it or publishing it.

Ownership of AI Output

As between you and WAPI, and to the extent permitted by law, WAPI assigns to you its rights, if any, in AI Output generated for your account. Because AI Output is generated by statistical models, identical or similar output may be generated for other customers, and no exclusivity in AI Output is granted or implied.

Disclosure of Automation

Where the law of a market you serve requires that End Users be informed they are interacting with an AI system, for example under the EU Artificial Intelligence Act, you are responsible for that disclosure in your deployment. You must not configure or instruct the assistant to claim to be a human being.

Marketing & Sales Features

Optional marketing and sales features generate promotional language from your Content. You are responsible for ensuring that claims the assistant makes about your own products and prices are accurate and comply with the advertising and consumer laws of the markets you serve. We do not guarantee any commercial outcome, such as increased sales or conversions.

Prohibited AI Uses

In addition to Section 34, you may not use the AI Services to deceive or manipulate End Users, to impersonate specific real persons or organizations, to generate unlawful or infringing content, to provide regulated professional advice without qualified human review, or to make automated decisions with legal or similarly significant effects on individuals without human oversight.

17

Deployment, End Users & Data Processing

Deploying on Your Website & Channels

When you embed the assistant on a website or connect it to a messaging channel such as WhatsApp, you are responsible for complying with the laws that apply to that site and its audience, including publishing your own privacy notice, obtaining any consents required from your End Users, and honoring the terms of the messaging platforms you connect. Platform-imposed suspensions of your channel accounts are outside our control.

Controller & Processor Roles

For personal data of your End Users processed through your deployment, you act as the data controller (or equivalent role under your local law) and WAPI acts as your processor and service provider. Voice messages received on connected channels may be automatically transcribed so the assistant can reply. Details of this processing are set out in our Privacy Policy.

Our Processing Commitments

When we process End User personal data on your behalf, we: process it only to provide the Services and on your documented instructions reflected in these Terms and your configuration; ensure persons authorized to process it are bound by confidentiality; apply the technical and organizational measures described in our Privacy Policy; engage sub-processors (such as hosting and AI model providers) under obligations consistent with these commitments; assist you, to the extent reasonable, with End User rights requests and with your own compliance obligations; notify you without undue delay of a personal data breach affecting your End User data as required by law; and delete or return that data in accordance with Section 39 and the Privacy Policy.

Authorized Domains

Embedded widgets are licensed for the domains you authorize in your dashboard. We may refuse or block requests originating from domains you have not authorized.

Third-Party Model Providers

AI Output may be generated using third-party machine-learning infrastructure. Such providers receive the data needed to generate a response under contractual terms that restrict any other use. We do not use your confidential Content to train models made available to other customers without your permission.

18

Live Conversations & Mobile Apps

Real-Time Service

Conversations run in real time over persistent connections between the End User's browser or messaging channel, our servers, and the dashboards and companion apps you use to monitor and answer them. All real-time traffic is carried over encrypted connections.

Live Takeover by Your Team

Where live takeover is enabled, you and the team members you authorize can watch ongoing conversations and take over from the assistant to speak with the End User directly. While a conversation is held by a human agent, the assistant stops answering in that conversation. Messages written by your team are your Content and your responsibility, including their accuracy and legality; the disclosure duty in Section 16 does not prevent your team from identifying themselves as human agents.

Human Replies Are Not Recycled

Replies written by your human agents are treated as one-off human communication: they are not reused as automated answers for other End Users and are excluded from the assistant's learning and quality pipelines.

Companion Apps

We provide companion applications, including the WordPress plugin and mobile apps for Android and, when released, iOS, so you can follow and answer conversations away from your desk. Mobile apps are distributed through the relevant app stores, whose own terms apply in addition to these Terms. The apps process your account data, device information, and push notification tokens as described in our Privacy Policy; you can control notifications in the app and your device settings.

Team Access Discipline

Access to live conversations through the panel or apps is limited to your account and the staff you authorize. You are responsible for managing who on your team has access, for their confidential handling of what they see, and for revoking access when a team member leaves.

19

Visitor-Submitted Data & Verified Identity

What This Section Covers

Where you enable these features, End Users can voluntarily leave contact details (such as a name, email address, or phone number) in a conversation so you can follow up, and your own systems can pass us a server-signed assertion that an End User is a logged-in member of your site, together with limited profile attributes. All such Visitor Data is collected and processed on your behalf, under the roles and processing commitments in Section 17.

Contact Details Left by End Users

Contact details an End User chooses to leave are made available to you in your dashboard and companion apps, in real time where supported. They are provided so that you can respond to that End User's inquiry; any further use, such as marketing follow-up, requires whatever lawful basis and consents the laws of your market demand, and obtaining them is your responsibility.

Verified Identity Requires Your Signature

Identity attribution works only with a cryptographic signature generated by your own backend using the identity secret we issue to you. Unsigned or invalid identity claims are never attached: if verification fails, the conversation simply continues anonymously. You must pass us only identity attributes you lawfully hold and are permitted to share with us, and you must keep your identity secret confidential and rotate it if compromised.

How We Protect Visitor Data

Where these features are used, contact details and identity attributes are stored encrypted with per-visitor keys. Email addresses and phone numbers are not included in prompts sent to AI models. Conversations attached to a verified identity are excluded from the cross-customer aggregation described in Section 17, and anonymous and identified conversations are kept separate so that one End User can never see another's history.

Deletion & End User Requests

You can instruct us to delete an individual End User's Visitor Data, and per-visitor encryption is designed so that deletion is effective across our active systems; retention in backups and records we must keep is governed by our Privacy Policy. End Users who contact us directly about their data will be referred to you as the controller, and we will assist as described in Section 17.

Data You Must Not Collect

You may not use the assistant to solicit special categories of personal data (such as health, biometric, or religious information), government identification numbers, passwords or other credentials, or full payment card numbers, and you may not direct these features at children or at audiences for which your market requires protections you have not implemented. We may disable collection features used in breach of this Section.

20

AI Usage, Billing & Limits

Metered Usage

AI Services are metered. Conversations, learning runs, and related operations consume your usage allowance or account balance at the rates shown in your dashboard at the time of use. Consumed usage is billed as incurred and is non-refundable.

Balance & Top-Ups

Where the AI Services are funded from a prepaid account balance, usage is deducted from that balance, and invoices for consumed usage are issued as described in Section 31. If your balance is exhausted, the assistant may stop answering until the balance is topped up.

Limits & Throttling

Usage allowances, rate limits, and per-site limits apply as shown in your dashboard, and you can adjust per-site limits within your plan. Usage beyond a limit may be throttled or paused. We may apply protective limits to defend against abuse, automated attacks, or usage patterns that endanger service stability, and where practicable we will notify you.

Model Evolution

We may change, upgrade, or substitute the underlying machine-learning models and infrastructure, provided the change does not materially reduce the overall capability of the AI Services you have paid for.

Availability

We work to keep the AI Services available at all times but do not promise uninterrupted operation, and no service level agreement applies unless we have signed one with you. Planned maintenance is announced where practicable. If a real-time connection drops, conversations fall back or resume where technically possible, but delivery of any individual message is not guaranteed.

21

Automation Services

Automation Services include, without limitation:

Bot Services

Automated bots for supported platforms and tasks.

Script Execution

Custom scripts and automated workflows.

API Integrations

Connections to third-party platform APIs.

Scheduled Tasks

Cron jobs and timed automation.

Data Processing

Automated data collection and processing.

Social Automation

Social media management tools.

22

Automation Usage Rules

Rate Limits

Automation Services are subject to rate limits that protect fair usage and system stability. Exceeding a rate limit may result in temporary throttling.

Fair Use

Automation resources must be used reasonably. Usage that degrades the service for other users may lead to additional charges or restrictions after notice where practicable.

Prohibited Automation

Automation Services may not be used for unlawful activity, unsolicited bulk messaging, circumventing security or access controls, breaching third-party terms of service, or any purpose listed in Section 34.

Third-Party Platforms

When automation interacts with a third-party platform, you are solely responsible for complying with that platform's terms. WAPI is not responsible for suspensions or bans imposed on your third-party accounts.

23

Responsibility for AI & Automation Use

You Are Responsible for Automated Actions

You bear sole responsibility for all actions performed through the AI and Automation Services in your account and for the results they produce. In particular, you are responsible for:

Configuring the services correctly for your intended use
Reviewing the output and results before relying on or publishing them
The consequences of automated actions on third-party platforms
Ensuring your use complies with the laws that apply to you

To the maximum extent permitted by applicable law, WAPI disclaims liability for damages, losses, account suspensions, or other consequences arising from your use of the AI or Automation Services, subject to Section 37.

24

Custom Software Projects

Project Scope

Every custom project is defined by a written scope document covering features, deliverables, timeline, and acceptance criteria. Work begins only after both parties have agreed to the scope.

Milestone Payments

Custom projects follow the milestone payment schedule set out in the project proposal or contract. Work on a milestone begins after the preceding milestone has been paid.

Change Requests

Changes to the agreed scope require a written change request. Work outside the original scope is charged separately and may extend the timeline.

Timelines

Delivery estimates are given in good faith and are not guaranteed. Delays caused by late client feedback, scope changes, or events beyond our reasonable control extend the timeline accordingly.

25

Intellectual Property in Custom Software

Before Full Payment

Until the project price is paid in full, all intellectual property rights in the deliverables, including source code, designs, and documentation, remain the exclusive property of WAPI Solutions LLC.

On Full Payment

On receipt of full payment, ownership of the custom deliverables transfers to you, including:

The complete source code
All project documentation
The intellectual property rights in the deliverables
The right to modify, distribute, and sublicense them

Pre-Existing Components

Pre-existing libraries, frameworks, or components owned by WAPI or third parties and incorporated into the deliverables remain subject to their original licenses and are not assigned. They are identified in the deliverables.

26

Custom Software Warranty

30-Day Defect Warranty

For 30 days from final delivery we will correct, at no charge, defects that:

Arise in code we developed
Prevent the software from functioning as specified in the agreed scope
Are reproducible in the delivered environment

Exclusions

The warranty does not cover user error, modifications made by you or third parties, environments that differ from the agreed specification, or failures of third-party integrations outside our control.

Extended Support

Support and maintenance beyond the warranty period are available under a separate support agreement on monthly or annual terms.

27

License Types

Single User License

Use by one individual on up to 2 devices owned by that individual.

Corporate License

Use within a single organization for the number of seats specified in the order.

SaaS License

Subscription access to cloud-hosted software with no local installation.

Custom License

Licensing terms tailored to specific enterprise requirements by written agreement.

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License Restrictions

Unless we agree otherwise in writing, and except to the extent a restriction is unenforceable under applicable law, you may not:

Reverse engineer: decompile, disassemble, or otherwise attempt to derive the source code of our software.

Sublicense or rent: sublicense, rent, lease, or lend the software to any third party.

Redistribute: share, publish, or distribute the software or any portion of its code.

Build a competing product: use the software to develop a product or service that competes with it.

Remove notices: remove or alter copyright notices, watermarks, or other proprietary legends.

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Ready-Made Products

Delivered as a Service

Ready-made products are provided as hosted services running on our infrastructure. You receive a right to use the product for the term of your plan.

Source Code Not Included

Ready-made products are not sold as software. Their source code is not delivered, licensed, or otherwise made available.

Customization

Custom modifications to ready-made products are available for an additional fee under a separate written agreement.

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Payment Methods

Credit & Debit Cards

Visa, Mastercard, American Express

Bank Transfer

Wire transfer, including international

Cryptocurrency

Bitcoin, Ethereum, USDT

Account Balance

Pre-funded account credit

Currency

Prices are stated in the displayed currency, typically US dollars. Currency conversion fees charged by your bank or card issuer are your responsibility.

31

Invoicing & Taxes

Invoices

An invoice is generated for each payment and sent to your registered email address. All invoices are also available in your account dashboard.

Taxes

Applicable taxes, such as VAT, GST, or sales tax, are calculated from your billing address and shown at checkout. You are responsible for providing an accurate billing address, and for any taxes your own jurisdiction requires you to self-assess on cross-border purchases.

VAT / GST Numbers

Business customers in eligible jurisdictions may provide a valid VAT or GST number so that business-to-business transactions can be treated under the reverse-charge or exemption rules their law provides.

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Late Payments

Late Payment Timeline

Days 1-7: Reminders

Payment reminders are sent by email. Services continue normally.

Days 8-14: Suspension

Affected services are suspended and account access is limited. We give notice of pending termination.

Days 15-30: Final Notice

A final notice is sent. We recommend exporting your data during this period.

After Day 30: Termination

The account may be terminated. Content and service data are deleted after the export window described in Section 39, subject to the retention obligations in our Privacy Policy. Outstanding balances may be referred to collections.

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Refund Summary

Service	Refund Policy	Details
Domain registration, renewal, transfer	Non-refundable	Registry fees cannot be recovered once submitted (Section 10)
Subscription, within 14 days and unused	Refundable	Full refund on request (Section 13)
Subscription, after 14 days or after material use	Non-refundable	Elapsed time and consumed usage are not refunded; statutory consumer rights prevail (Section 13)
AI & automation usage (consumed)	Non-refundable	Metered usage is billed as it is consumed (Section 20)
Website learning run (site blocked crawling)	Refundable	Fee refunded when the site cannot be crawled (Section 15)
Custom software (work commenced)	Non-refundable	Completed milestones and development time are not refunded
Ready-made products	Non-refundable	Delivered digital services are not refunded

Refund Processing

Approved refunds are processed within 5 to 10 business days to the original payment method. Cryptocurrency refunds are settled in USDT at the equivalent value on the date of the refund.

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Prohibited Activities

You may not use the Services for any of the following:

Illegal Content

Content that violates US or other applicable law
Child sexual abuse material; zero tolerance, reported to authorities
Terrorism-related content
Trafficking in drugs or other illegal goods

Malicious Activity

Distributing malware
Spam or unsolicited bulk messaging
Phishing or social engineering
Botnets or command-and-control infrastructure

IP Infringement

Copyright infringement
Trademark infringement
Distribution of pirated software
Sale of counterfeit goods

System Abuse

Denial-of-service attacks or participation in them
Unauthorized access to systems or data
Resource abuse that harms other users
Circumventing security or usage controls

Fraud

Identity theft
Financial fraud
Deceptive commercial practices
Pyramid or Ponzi schemes

Abusive Conduct

Harassment or threats
Hate speech or discrimination
Violations of others' privacy
Defamation

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Enforcement

Suspension

We may suspend an account without prior notice where we reasonably believe a serious violation is occurring.

Termination

Repeated or severe violations result in permanent termination of the account without refund.

Legal Remedies

We reserve the right to pursue legal remedies for damage caused by violations of these Terms.

Reporting to Authorities

We report unlawful activity to the appropriate law enforcement agencies and cooperate with lawful investigations.

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Warranty Disclaimer

Services provided "as is"

Except as expressly stated in these Terms, all Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including without limitation:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that AI Output will be accurate, complete, or fit for any particular use. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this Section may not apply to you.

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Limitation of Liability

Liability Cap

Our total aggregate liability for all claims arising out of or relating to these Terms or the Services shall not exceed the amounts you paid to us for the Services in the 12 months preceding the event giving rise to the claim.

Excluded Damages

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we were advised of the possibility of such damages.

Backups

You are responsible for maintaining your own backups of your Content. We implement reasonable safeguards, but no system is immune to failure, and we are not liable for loss of data.

What This Section Does Not Limit

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including, where such law so provides, liability for death or personal injury caused by negligence, for fraud, or for intent or gross negligence. Statutory consumer rights that cannot be waived remain unaffected.

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Indemnification

Your Indemnity

You will defend, indemnify, and hold harmless WAPI and its officers, employees, and agents from and against third-party claims, and the resulting damages, penalties, and reasonable costs, to the extent arising out of: (a) your Content; (b) your deployment of the Services on your websites and channels, including claims brought by your End Users and claims relating to Visitor Data you collect; (c) your breach of these Terms or of applicable law; or (d) your infringement of third-party rights.

Procedure

We will notify you promptly of any claim subject to this Section, allow you to control the defense with counsel reasonably acceptable to us, and cooperate at your expense. We may participate in the defense with our own counsel at our own cost. You may not settle a claim in a way that imposes obligations on us without our written consent.

Consumers

This Section applies to consumers only to the extent permitted by the law of their country of residence.

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Termination by You

Closing Your Account

You may close your account and end this agreement at any time through your account settings or by writing to [email protected].

Access Until Period End

After closure, you retain access to paid services until the end of the current billing period. Prepaid periods are not refunded pro rata, except as provided in Section 13.

Data Export & Deletion

You have 7 days after termination to export your Content. After that window, your Content and service data, including Visitor Data we hold on your behalf, are permanently deleted from our active systems; billing, tax, and other records we must keep are retained for the periods described in our Privacy Policy.

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Termination by WAPI

Breach of These Terms

We may suspend or terminate your account for a breach of these Terms, including the acceptable use rules in Part X.

Non-Payment

Failure to pay for the Services, following the process in Section 32, may result in suspension and eventual termination.

Unlawful Activity

Unlawful activity results in immediate termination without notice and may be reported to law enforcement.

Notice

Except where immediate action is required, we give reasonable notice, typically 7 days, before terminating an account. The data export window in Section 39 applies after termination.

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Governing Law & Your Local Rights

Governing Law

WAPI Solutions LLC is organized in the State of Wyoming, United States, and these Terms are governed by the laws of that state, without regard to its conflict of laws rules. This choice of law provides a single, predictable legal framework for a service offered worldwide; it does not take away protections you cannot waive under your own law.

Mandatory Local Protections

If you are a consumer, you additionally benefit from the mandatory provisions of the law of your country of residence, including its consumer protection and data protection rules. Where those provisions conflict with these Terms, they prevail for you.

Consumer Courts

If you are a consumer in the European Union, the European Economic Area, the United Kingdom, or another jurisdiction that guarantees you access to your home courts, you may bring proceedings in the courts of your country of residence, and nothing in Section 43 prevents that.

UN Sales Convention

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

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Informal Resolution First

30-Day Resolution Period

Before commencing arbitration or court proceedings, you agree to first send a written description of the dispute to [email protected]. The parties will attempt in good faith to resolve the dispute informally. If the dispute is not resolved within 30 days of your notice, either party may proceed under Section 43 or, where applicable, Section 41.

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Binding Arbitration

Agreement to Arbitrate

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services that is not resolved under Section 42 shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules or, where applicable, its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Seat & Procedure

The arbitration shall be conducted in English and take place in Cheyenne, Wyoming, or by video conference at the election of either party. Judgment on the award may be entered in any court of competent jurisdiction.

Small Claims Option

Either party may instead bring an individual claim in a small claims court of competent jurisdiction, if the claim qualifies for that court.

Where Arbitration Cannot Be Imposed

This Section applies to you only to the extent that pre-dispute arbitration agreements are enforceable against you under the law of your country of residence. If they are not, for example for consumers in the European Union, the European Economic Area, or the United Kingdom, disputes may instead be brought in the courts identified in Section 41.

Individual Basis; Class Action Waiver

Arbitration shall be conducted on an individual basis only. To the fullest extent permitted by law, you and WAPI each waive the right to participate in a class action, class arbitration, or representative proceeding.

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Changes to These Terms

30 Days' Notice of Material Changes

We may amend these Terms from time to time. We give at least 30 days' notice of material changes by email or by prominent notice on our website before they take effect. Each revision is identified by the version number and date shown at the top of this page.

Acceptance by Continued Use

Your continued use of the Services after the effective date of amended Terms constitutes acceptance of the amendments. If you do not agree to an amendment, you must stop using the Services and may close your account under Section 39 before the amendment takes effect.

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Severability

If any provision of these Terms is held unenforceable or invalid by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, modified to the minimum extent necessary, or, if modification is not possible, severed. The remaining provisions remain in full force and effect.

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Assignment

By You

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. Any attempted assignment without consent is void.

By WAPI

We may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, with notice to you.

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General Provisions

Entire Agreement

These Terms, together with the Privacy Policy and any order, scope document, or other written agreement that expressly references them, constitute the entire agreement between you and WAPI regarding the Services and supersede all prior discussions and understandings on the same subject.

No Waiver

A failure or delay by either party in exercising a right under these Terms does not waive that right. A waiver is effective only if made in writing.

Force Majeure

Neither party is liable for a failure or delay in performance, other than payment obligations, caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, and failures of upstream providers.

Notices

Legal notices to WAPI must be sent to [email protected] or to our registered address in Section 48. We send notices to the email address on your account.

Survival

Sections that by their nature should survive termination, including payment obligations, intellectual property provisions, indemnities, warranty disclaimers, limitations of liability, and dispute resolution, survive termination of these Terms.

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Contact Information

Legal Inquiries

[email protected]

Customer Support

[email protected]

Phone

+1 307 207 0 100

Registered Address

WAPI Solutions LLC
30 N Gould St Ste R Sheridan, WY 82801, USA

Terms of Service

Part I: General Provisions

Acceptance of Terms

Agreement to Terms

Eligibility

Corporate Authority

Privacy Policy

Changes

Definitions

"Services"

"User" / "You"

"Account"

"Content"

"Subscription"

"AI Services"

"AI Output"

"End User"

"Visitor Data"

"Automation Services"

Account Registration & Security

Accurate Information

Two-Factor Authentication

Responsibility for Credentials

Notice of Unauthorized Access

International Use & Compliance

A Worldwide Service

Local Law Responsibility

Consumer Protections Preserved

Export Controls & Sanctions

Language

Part II: Domain Services

Domain Registration Services

Registrar Relationship

First Come, First Served

Registration Process

TLD-Specific Rules

WHOIS Data Accuracy

Accuracy Required by ICANN

Updates Within 7 Days

Consequences of Inaccurate Data

WHOIS Privacy Service

Domain Transfer Policy

60-Day Transfer Lock

Authorization Code

Transfer Approval

When a Transfer May Be Denied

Domain Renewal & Expiration

Renewal Reminders

Domain Expiration Timeline

Expiration Date

Grace Period: 40 Days

Redemption Period: 30 Days

Pending Delete: 5 Days

Domain Disputes (UDRP)

Uniform Domain-Name Dispute Resolution Policy

Complaints

Binding Decisions

Possible Outcomes

Domain Refund Policy

Domain Fees Are Non-Refundable

Part III: Subscription Services

Subscriptions & Billing Cycles

Billing in Advance

Automatic Renewal

Price Changes

Upgrades & Downgrades

Subscription Cancellation

How to Cancel

Access Until Period End

Data Export Window

Cancelling Before Renewal

Subscription Refund Policy

Within 14 Days, Unused

After 14 Days

After Material Use

Consumers in the EU, EEA & UK

Part IV: Caretta AI Assistant Services

The Caretta AI Services

What the AI Services Are

License to Embed